Welcome to So Knot Rachel! This website and the services provided through it are owned and operated by So Knot Rachel ("we," "us," or "our"). By accessing our site or making a purchase, you agree to be bound by the following terms and conditions. Please read them carefully before using this site.

1. Using Our Site

By accessing this website or purchasing something from us, you confirm that you’re at least the age of majority in your state or province of residence — or you’ve given permission for any minors using the site under your supervision.

You agree not to use our products or services for any illegal or unauthorized purpose. You must not transmit any harmful code, viruses, or anything that could disrupt our website or service.

2. Handmade with Love (and Some Limits)

All of our items are handmade — which means each one is unique and may include minor variations. We don’t aim for factory-perfect, just perfectly cozy and personal. Product photos are for reference, but the final result may differ slightly due to the handmade process, material differences, and lighting in photography.

3. Orders & Availability

Because most items are made to order, turnaround times can vary. Please refer to our current processing and shipping timelines before placing your order. We reserve the right to limit or refuse any order at our discretion, including those that appear to be placed by resellers or bots.

If we ever need to cancel or adjust your order, we’ll attempt to notify you via the contact information you provided.

4. Payment & Billing Info

All purchases must be completed using valid payment methods at checkout. By submitting your info, you’re agreeing that it’s current, complete, and accurate. If anything changes (like your address or credit card), please update your info promptly to avoid shipping or payment issues.

5. Pricing & Product Changes

All prices are listed in USD and may change at any time without notice. We also reserve the right to update or discontinue products at any time. Any promotions or discounts are offered at our discretion and may be time-limited.

6. Shipping Policy

Please refer to our Shipping Policy for details on rates, timelines, pre-orders, and domestic-only shipping. Currently, we only ship within the United States. We are not responsible for delays or issues caused by USPS or other shipping carriers after the order leaves our hands.

7. Refunds & Returns

Due to the handmade and custom nature of our products, we do not offer refunds or returns once an order has shipped. Please refer to our Return & Refund Policy for full details, including exceptions for damaged or defective items.

8. Your Feedback

If you send us ideas, feedback, or suggestions (we love them!), you agree that we can use them in any way — without owing you anything. This includes using your input to improve our shop, listings, or branding.

9. Personal Information

Your privacy is important to us. Any personal info you provide is handled in accordance with our Privacy Policy.

10. Site Access & Updates

We try to keep everything on our site accurate and up to date, but occasionally there may be errors, typos, or outdated info. We reserve the right to make corrections or changes at any time, including after an order has been placed.

We may also update these Terms of Service from time to time. Continued use of our website means you agree to any updates, so we encourage you to check this page now and then.

11. Respectful Use

You agree not to misuse our website or services, including attempting to hack, spam, scrape, or otherwise interfere with our systems. We reserve the right to suspend or terminate access to our site for any users who violate these terms.

12. Limitation of Liability

We do our best to deliver quality handmade items and an enjoyable experience, but we are not responsible for any damages, losses, or inconveniences resulting from the use of our website, products, or services beyond what is required by law.

13. Governing Law

These Terms of Service are governed by the laws of the United States. Any disputes will be handled in accordance with applicable federal or state laws.

Contact Us

Questions or concerns? We’d love to hear from you.

Email: soknotrachel@gmail.com